Memphis Aerospace Privacy Policy

Memphis Aerospace (“Memphis Aerospace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting a form, scheduling a consultation, purchasing a service, or communicating with us.

Important Notice Regarding SMS Data

Memphis Aerospace does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be provided to service providers solely as necessary to support our communications and deliver services, such as telecommunications and messaging providers. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

• Name

• Email address

• Phone number

• Business name and business information

• Mailing or physical address, when applicable

• Information submitted through contact, assessment, consultation, application, or onboarding forms

• Payment and transaction-related information when purchasing our services

• Communication preferences and consent records

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited and website interactions

• Referral sources

• Cookies and similar technologies

• Website analytics and performance information

Communication Information

• We may maintain records relating to:

• Customer and prospect inquiries

• Consultation and appointment information

• Support requests

• Service-related communications

• Email and SMS communication preferences

• Opt-in and opt-out records

2. How We Use Your Information

Memphis Aerospace may use information collected from you to:

• Respond to inquiries and requests

• Schedule and manage consultations or appointments

• Provide marketing, CRM, automation, advertising, consulting, and related services

• Process purchases and payments

• Provide customer support

• Send service-related communications

• Send appointment confirmations and reminders

• Follow up regarding services you have requested or expressed interest in

• Send marketing or promotional communications when you have provided the appropriate consent

• Improve our website, services, and customer experience

• Analyze website and marketing performance

• Maintain security and prevent fraud or misuse

• Maintain records of communication preferences and consent

• Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging

Memphis Aerospace may offer SMS/text messaging for customer support, inquiries, appointment communications, service updates, follow-ups, and, where separately consented to, marketing communications.

SMS Consent

You will receive SMS messages from Memphis Aerospace only when you have provided the applicable consent, such as by submitting your telephone number through one of our forms and selecting the relevant SMS consent option.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Types of Messages

Depending on the consent you provide, messages may include:

• Responses to inquiries

• Customer support communications

• Appointment confirmations and reminders

• Consultation follow-ups

• Service-related notifications and updates

• Requested information

• Marketing or promotional messages where appropriate c…